Refund and Returns Policy

1. General Policy

At FuturePlaces we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that show signs of wear, damage, or alteration are not eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Digital downloads and software licenses
• Gift cards and vouchers

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.

4.2. Partial Refunds

If the returned item is missing parts, accessories, or original packaging, we may issue a partial refund to reflect the reduced value.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days of receipt. We will cover the return shipping cost and either replace the item or issue a full refund, according to your preference.

7. User Responsibilities

• Provide accurate contact and order information when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: FuturePlaces,